Refund policy

REFUND & RETURNS POLICY

At SMARTHOME, we want you to be satisfied with your purchase.

7-DAY RETURNS

You may request a return within 7 days of receiving your order, provided the product meets the return conditions below.

RETURN CONDITIONS

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, where applicable.
• The product must not be damaged due to misuse, improper handling or normal wear and tear.
• Your order details may be required to process the return request.

NON-RETURNABLE ITEMS

Returns may not be accepted for products that have been used, damaged after delivery, or returned without the required order information.

RETURN REQUEST

To request a return, please contact us by email at:

connectsmarthomestore@gmail.com

Please include your order number and the reason for your return request.

After receiving your request, we will review the details and provide return instructions where applicable.

REFUNDS

Once the returned product is received and inspected, we will notify you whether the refund is approved.

If approved, the refund will be processed using the applicable payment method or another suitable method communicated to you.

CASH ON DELIVERY ORDERS

For COD orders, refund arrangements will be communicated to the customer after the return has been approved.

DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and photographs of the product so that we can review the issue.

CONTACT

For return or refund assistance:

SMARTHOME

Email: connectsmarthomestore@gmail.com